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Author (up) Smith, L.A.; Larsen, C.A.; Johnson, K.L. url  doi
  Title Are “quiet-at-night” initiatives impacting staff alertness? Type Journal Article
  Year 2017 Publication Nursing Abbreviated Journal Nursing  
  Volume 47 Issue 1 Pages 61-62  
  Keywords Public Safety; Human Health  
  Abstract PATIENT SATISFACTION scores have been in the national spotlight since 2007 when Medicare began to link hospital reimbursement with Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores. Patients are asked to respond to this question: “During this hospital stay, how often was the area around your room quiet at night?” (Answer choices: Never, sometimes, usually, and always).1 Many hospitals, including ours, have worked diligently to improve patient satisfaction with quiet-at-night initiatives.

This article describes our quiet-at-night initiatives and concerns that these initiatives were impairing our night-shift staff's alertness. We addressed these concerns by conducting a survey; its results led us to change our initiatives to improve staff wakefulness while maintaining patient satisfaction.
  Address Lisa A. Smith is an administrative nursing supervisor at Banner University Medical Center-Phoenix in Phoenix, Ariz. Charles A. Larsen is a director of nursing at Banner Baywood Medical Center and Banner Heart Hospital in Mesa, Ariz. Karen L. Johnson is director of nursing research at Banner Health in Phoenix, Ariz  
  Corporate Author Thesis  
  Publisher Place of Publication Editor  
  Language English Summary Language Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 0360-4039 ISBN Medium  
  Area Expedition Conference  
  Notes PMID:28027137 Approved no  
  Call Number LoNNe @ kyba @ Serial 1617  
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